Customer Service

You know I am ashamed to admit this but I fell prey to some of the worst customer service I have ever been exposed to over the holidays. I was trying to purchase this particular product off of the net and I found it at a price I wanted. I placed the order. And here is what transpired.
I received an email stating that I must confirm my order by calling an 800 number. I did that and was astounded by what took place. The gentleman on the other end of the line started to upsell the package I was ordering. How frustrating is that. I had already placed the order and made up my mind as to what I wanted. I was now being pushed into something I did not want. I gave into the pressure because I needed the item I was buying.
Here is the the rest of the story in case you hadn’t uessed. the stuff I paid extra for was part of the original packge deal with the digital equipment I was buying. I ended up paying a considerable amount extra for a bag, miniatur stand and some filters. I am embarassed. I guess what I am trying to say is when you’ve made up your mind stick to it. If you don’t like what is going on walk away and don’t look over your shoulder like I did.

Mycompany:
www.theromgroup.com
My linkedin profile:
http://www.linkedin.com/in/autenjim