Wow! I feel really dumb. This is the second time I have written this because I erased it after I used the spell checker. I love technology!
I have posed the question is measurement for you? So what do you think? Are there parts of your business that you are measuring that are meaningless? I know this is a novel concet but you have to honestly ask yourself that question.
If you are a sales organization or have sales people how do you measure or track what is in your pipeline. Do you mark them green, yellow or red? Do you measure "qualified" leads. If so do you know what makes them qualified to you? Or is the sales process just a numbers game to you? (the more people we call the better chance we have that someone will buy stuff).
If you are a manufacturing company, do you use statistical process control? If so why is that really important to you. If you don't adjust your process to correct for the anomolies then SPC is useless. How about inventory turns? is that important? Still other companies use the number of inventory turns in a years time to measure the health of the company.
If you are a financial person in a company what do you measure? The percentage of A/P vs A/R? Or are you only concerned with the net margin?
The bottom line is thatno matter what you meaure it has to be these thing:
1. Easy - It has to be easy and not cumbersum to consistently measure
2. It has to be meaningful. Make whatever it is you measure useful to everyone. Measurement are taken so improvement can be made. Those changes can be and are visable to all.
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